CANCELLATION BY THE CLIENT
Any request to cancel a booking must be sent via a written message on the CONTACT page of www.lagoonflight.com.
The conditions included in our “Cancellation and Refund Policy” have been validated by the client to finalize the reservation:
The client is aware that :
Cancellation more than 7 days prior to the flight will result in a rescheduling of the reservation according to the operators. If there is no availability, it is the client’s responsibility to cancel or not the reservation with the following charges:
A 7% cancellation fee will be applied if the booking is cancelled more than 15 days before the date and time booked by the client.
A 50% cancellation fee will be applied if the booking is cancelled more than 72 hours before the date and time booked by the client.
A 100% cancellation fee will be applied if the booking is cancelled less than 72 hours before the date and time booked by the client.
More than 15 days before 7%
More than 72 hours before 50%
Less than 72 hours before 100%
In case of partial cancellation – the customer does not cancel all the flights booked – the cancellation fee percentages apply only to the cancelled part.
CANCELLATION OF THE BOOKING BY BORN TO FLY CLUB
In the event of unforeseen circumstances (e.g. inadequate weather forecast for safety) Born To Fly CLUB reserves the right to cancel the booking at its discretion. The client will then be offered an alternative date. If however, no alternative date is possible for the client, a refund of up to 100% of the total amount of the booking will be made.
BAD WEATHER = RESCHEDULED or 100% REFUNDED